Products

AUDIO ALBUMS

Who’s the Boss? … The Manager As A Coach

This 4 CD audio album outlines challenges faced by managers in achieving the best performance outcomes. Demonstrating the roles of Coach, Mentor, and Counselor, Kit illustrates how to get the best from each individual while promoting the principles of continuous improvement. The #4 CD in the album entitled, “It’s About Time” covers tools for taking back control over oneself to maximize personal and professional effectiveness.

– Approximately 3 hours of information to build responsible leadership practices.

$47.00 + GST + Shipping

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Service 1st

This 4 CD audio album examines how service delivery impacts customer retention and long-term growth planning. Discover how INPUT produces FEEDBACK which creates REALITY. Excellent service starts within first. Identify necessary coping skills applicable to any public contact position. Find out why some customers leave and won’t come back. Learn what people say about your service and how you can positively impact their perceptions. Develop a “Service 1st” organization.

– Approximately 4 hours of information to reinforce your service culture.

$47.00 + GST + Shipping

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Win/Win Selling

This 4 CD audio album provides you with the tools and techniques to improve sales skills and results. Improve prospecting and communicate with power and influence. Develop excellent customer benefit statements. Handle objections and obstacles skillfully and eliminate the need for “tricky” or manipulative closing techniques. Get yourself “up” every day and achieve the results you deserve. $47.00

– Approximately 4 hours of information to boost your sales performance.

$47.00 + GST + Shipping

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E-BOOKS

Customer Service – Who Really Cares

Understanding that great customer service is not something you do but rather reflects something you are is the foundation of building long-term customer loyalty. In this e-book. Kit Grant outlines the steps any organization can take to implement a superior customer service delivery system.

$27.00 + GST + Shipping

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SINGLE CDs

10 Steps to Success

This single audio CD is a live recording of Kit Grant’s most requested keynote presentation. Daily listening and application of the principles on this recording can benefit virtually every aspect of your life. Take charge of you to create better results.

$20.00 + GST + Shipping

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10 Steps to Improve Your Golf Game — GUARANTEED!

This program will positively change your psychological golf game. Discover why golf is a mental game more than a physical one and how you can achieve more power and control. This 38 minute program gives you maximum results from your investment in the right equipment, your golf fees and lessons from your golf professional. Get serious about your game, enjoy it more and lower your score … consistently.

$20.00 + GST + Shipping

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DVD PROGRAMS

Why Are They So Difficult?

Understand why some people are easier to deal with than others. Identify strengths, limitations, motivators and de-motivators for each person to improve both personal and professional relationships. Discover why most difficult people are really only different and develop the skill of influence to handle almost any situation. This program includes two copies of the SELF Profile assessment instrument.

– Approximately 1 hour DVD format.

$47.00 + GST + Shipping

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How to Get the Results You Deserve

Recognize how personal choice determines outcomes. Three reasons people change and one roadblock which can hold you back. Expand your “Comfort Zone” and speed up the adaptation process. Create motivating environments allowing people to improve personal performance while taking responsibility for results. Implement a 10-Step formula for daily personal or work success.

– Approximately 1 hour DVD format.

$47.00 + GST + Shipping

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OWN BOTH DVD PROGRAMS for ONLY $77.00

$77.00 + GST + Shipping

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I WANT IT ALL!

Own both DVD programs, all three 4-CD audio programs PLUS the 10 Steps audio CD
PLUS the “Improve Your Golf Game” CD … all for ONLY $197.00!

$197.00 + GST + Shipping

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