On-Line Courses
|
Win/Win Supervision
This on-line course helps you to become a "Win/Win" supervisor. The program is delivered by e-mail over a six week period. You can start at ANY TIME. Program agenda includes: Roles and Responsibilities/Coaching and Counseling/Hiring and Interviewing/Building Your Team/Handling Difficult Workplace Issues/Delegation and Communicating For Results/Giving Directions That Lead to Peak Performance/Implementation Strategies For On-The-Job Application.
(P.S. No shipping charge for this program)
$147.00
|
CLICK TO ORDER
|
Audio Albums
|
Who’s the Boss? ... The Manager As A Coach
This 4 CD audio album outlines challenges faced by managers in achieving the best performance outcomes. Demonstrating the roles of Coach, Mentor, and Counselor, Kit illustrates how to get the best from each individual while promoting the principles of continuous improvement. The #4 CD in the album entitled, “It’s About Time” covers tools for taking back control over oneself to maximize personal and professional effectiveness. $47.00
(Approximately 3 hours of information to build responsible leadership practices.)
|
CLICK TO ORDER
|
SERVICE 1st
This 4 CD audio album examines how service delivery impacts customer retention and long-term growth planning. Discover how INPUT produces FEEDBACK which creates REALITY. Excellent service starts within first. Identify necessary coping skills applicable to any public contact position. Find out why some customers leave and won’t come back. Learn what people say about your service and how you can positively impact their perceptions. Develop a “Service 1st” organization. $47.00
(Approximately 4 hours of information to reinforce your service culture)
|
CLICK TO ORDER
|
WIN/WIN SELLING
This 4 CD audio album provides you with the tools and techniques to improve sales skills and results. Improve prospecting and communicate with power and influence. Develop excellent customer benefit statements. Handle objections and obstacles skillfully and eliminate the need for “tricky” or manipulative closing techniques. Get yourself “up” every day and achieve the results you deserve. $47.00
(Approximately 4 hours of information to boost your sales performance)
|
CLICK TO ORDER
|
E-Books
|
Customer Service - Who Really Cares
Understanding that great customer service is not something you do but rather reflects something you are is the foundation of building long-term customer loyalty. In this e-book. Kit Grant outlines the steps any organization can take to implement a superior customer service delivery system. $27.00
|
CLICK TO ORDER
|
Single CDs
|
10 STEPS TO SUCCESS
This single audio CD is a live recording of Kit Grant’s most requested keynote presentation. Daily listening and application of the principles on
this recording can benefit virtually every aspect of your life. Take charge of you to create better results. $20.00
|
CLICK TO ORDER
|
10 STEPS TO IMPROVE YOUR GOLF GAME — GUARANTEED!
This program will positively change your psychological golf game. Discover why golf is a mental game more than a physical one and how you can achieve more power and control. This 38 minute program gives you maximum results from your investment in the right equipment, your golf fees and lessons from your golf professional. Get serious about your game, enjoy it more and lower your score ... consistently.
$20.00
|
CLICK TO ORDER
|
DVD Programs
|
WHY ARE THEY SO DIFFICULT?
Understand why some people are easier to deal with than others. Identify strengths, limitations, motivators and de-motivators for each person to improve both personal and professional relationships. Discover why most difficult people are really only different and develop the skill of influence to handle almost any situation.
This program includes two copies of the SELF Profile assessment instrument.
Approximately 1 hour DVD format. $47.00
|
CLICK TO ORDER
|
HOW TO GET THE RESULTS YOU DESERVE
Recognize how personal choice determines outcomes. Three reasons people change and one roadblock which can hold you back. Expand your “Comfort Zone” and speed up the adaptation process. Create motivating environments allowing people to improve personal performance while taking responsibility for results. Implement a 10-Step formula for daily personal or work success.
Approximately 1 hour DVD format. $47.00
|
CLICK TO ORDER
|
Own both DVD programs for only $77.00
|
CLICK TO ORDER
|
I want it all!
Own both DVD programs, all three 4-CD audio programs PLUS the 10 Steps audio CD PLUS the “Improve Your Golf Game” CD ... all
for only $197.00!
|
CLICK TO ORDER
|
