Most Requested Topics
THE CUSTOMER IS NOT ALWAYS RIGHT!
… You Get The Results You Deserve
Service must be part of who you are … not something you must do! Changing your service culture to one of commitment provides an advantage taking you far beyond your competition’s best efforts. Kit outlines how to build your Dynamic Service System and reveals how INPUT produces FEEDBACK which creates REALITY. His real life examples will have your audience laughing and learning. Armed with a plan of action, employees produce immediate improvements in customer satisfaction paying huge dividends.
STILL FLAILING AFTER ALL THESE YEARS?
… Success Through Responsibility
Recognizing your personal power and acting with it moves you to new levels of performance. Kit reveals a step-by-step action guide your audience members will use to create a motivating and productive environment. Your people will recognize their personal responsibility in moving from where they are to where you want them to be. They leave the program with notes in hand … written carefully on a piece of paper or scrawled on any available napkin! They learn to take action now, change any negative self-talk, and set targets that push them beyond perceived limitations to get things done.
IT’S NOT MY FAULT!
… Why Are They Being So Difficult?
Working (or living) with other people is sometimes difficult. Some people are easier to deal with than others. Kit identifies how different perspectives on life and relationships are both important and challenging. Getting results requires increased understanding of the strengths, limitations, motivators and de-motivators of each person. Your people will never be quite the same after this session as Kit’s humorous examples from both personal and professional situations will have them “rolling in the aisles”. The strength of your organization may depend on recognizing and valuing each person’s uniqueness and contribution to team results.
WHO’S THE BOSS?
… The Manager As A Coach
Leading people to successful results requires managers and supervisors to build a motivating workplace where mission and goals are clearly defined. Kit demonstrates the roles of coach, mentor and counselor to enable today’s leader to get the best from each individual. Rewarding performance fairly allows people to understand and appreciate the principles of continuous improvement. As leaders improve communication skills, they build trusting environments that positively impact results.
Titles & content can be changed to fit the theme of your event.
Programs are available in a variety of formats including keynote presentations, half-day or full day seminars or longer term training workshops.